{"count":35,"next_page":"https://help.virgingames.com/api/v2/help_center/articles/search.json?page=2\u0026per_page=25\u0026query=welcome+offer","page":1,"page_count":2,"per_page":25,"previous_page":null,"results":[{"id":360021013959,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/360021013959.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/360021013959-What-is-your-Welcome-Offer","author_id":363158649119,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-121,"vote_count":769,"section_id":360002914979,"created_at":"2021-04-09T14:44:45Z","updated_at":"2026-06-19T09:40:25Z","name":"What is your Welcome Offer?","title":"What is your Welcome Offer?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-03-03T12:01:27Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eTo get you started, we offer new members a fantastic welcome offer: Free Spins on the popular slot game, \u003ca href=\"https://www.virgingames.com/game/play-big-bass-splash/play\"\u003e\u003cstrong\u003eBig Bass Splash!\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I get the Welcome Offer?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp dir=\"auto\"\u003eAll you need to do is create an account, ensure the opt-in button is ticked on the deposit page, and deposit and wager a minimum of £10 on slots (or 10€ in the Republic of Ireland).\u003c/p\u003e\n\u003cp dir=\"auto\"\u003eOnce your £10 wager is complete, a pop-up message will appear confirming that your Free Spins have been awarded and are ready to use on Big Bass Splash.\u003c/p\u003e\n\u003cp dir=\"auto\"\u003ePlease note, wagering on Live Casino does not count towards the wagering requirement.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eAbout Your Free Spins\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp dir=\"auto\"\u003eYour Free Spins are only valid for the game Big Bass Splash and cannot be transferred or used on any other game. \u003ca href=\"https://www.virgingames.com/game/play-big-bass-splash/play\"\u003eClick here to play Big Bass Splash.\u003c/a\u003e\u003c/p\u003e\n\u003cp dir=\"auto\"\u003eEach spin has a coin size of £0.01 and is played on 10 lines, making each spin worth £0.10. What you win from there is down to your luck!\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eIf I win from my Free Spins, can I withdraw?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eYes! Any money won from your Free Spins is credited to your account as cash. This means that you can withdraw your winnings right away by nipping over to the Withdrawal Page.\u003c/p\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"To get you started, we \u003cem\u003eoffer\u003c/em\u003e new members a fantastic \u003cem\u003ewelcome offer\u003c/em\u003e: Free Spins on the popular slot game, Big Bass Splash","result_type":"article"},{"id":14367176637970,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/14367176637970.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/14367176637970-I-ve-had-an-issue-with-the-Welcome-Offer","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-491,"vote_count":637,"section_id":360002914979,"created_at":"2023-10-12T07:28:20Z","updated_at":"2026-06-17T18:08:00Z","name":"I've had an issue with the Welcome Offer...","title":"I've had an issue with the Welcome Offer...","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-03-03T12:02:20Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eWe understand that you have experienced an issue with the Welcome Offer. Click on one of the options below to find out why this may be: \u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhy haven't I received my Free Spins?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eTo receive your Free Spins or Tickets, please ensure that you have opted-in on the Deposit page. Once you're onsite, deposit a minimum of £10 and then wager this on slots. Once £10 has been wagered, you will receive a pop up message saying your Free Spins or Tickets are now available for you to use. \u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhy can't I play my Free Spins after they have been credited to my account?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eOnce you've wagered £10 on slots, the Free Spins are credited immediately to your account. If you're unable to play them, you may need to clear your Temporary Internet Files and Cookies. You can find a step-by-step guide on how to do this\u003ca href=\"https://help.virgingames.com/hc/en-gb/articles/360020987080\"\u003e\u003cstrong\u003e here\u003c/strong\u003e\u003c/a\u003e. \u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eMy game crashed during my Free Spins\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eFrom time-to-time, technical errors may occur during your game. This can happen for a number of reasons, such as a dip in your internet connection or a caching error. Thankfully, all of your games will play out successfully on our secure servers. You can double-check the result of your Free Spins by heading to My Account \u0026gt; History \u0026gt; Game History. If there is no green tick next to the game round, you will be able to re-enter the game and continue playing your spins.\u003cbr\u003e\u003cbr\u003eBefore re-entering the game, we would advise that you clear your Temporary Internet Files and Cookies. You can find out how to do this \u003ca href=\"https://help.virgingames.com/hc/en-gb/articles/360020987080\"\u003e\u003cstrong\u003ehere\u003c/strong\u003e\u003c/a\u003e. \u003c/p\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"understand that you have experienced an issue with the \u003cem\u003eWelcome Offer\u003c/em\u003e. Click on one of the options below to find out why this","result_type":"article"},{"id":360020986100,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/360020986100.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/360020986100-How-do-I-register-an-account","author_id":363158649119,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":-174,"vote_count":600,"section_id":360005609540,"created_at":"2021-04-09T14:27:31Z","updated_at":"2026-06-19T21:19:01Z","name":"How do I register an account?","title":"How do I register an account?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-02-10T10:06:59Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eTo register an account with us simply head to \u003ca href=\"https://www.virgingames.com/onboarding/register\"\u003e\u003cstrong\u003ehttps://www.virgingames.com/onboarding/register.\u003c/strong\u003e\u003c/a\u003e\u003cbr\u003e\u003cbr\u003eWe'll ask you for a few details to get started, such as your name, date of birth, email address etc. All of this information is stored securely and we take the safety of your data very seriously.\u003cbr\u003e\u003cbr\u003e There are a few things you need to know before you get started:\u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"e16cabd39a74a86fb338cf62df4f32141\"\u003e Make sure your name and your date of birth on the registration page are accurate. As a responsible operator we'll need to use these to verify that you're over the age of 18, as we can't accept any players who are under the legal age to gamble.\u003c/li\u003e\n\u003cli data-list-item-id=\"e4b5e96e1205e7a98e538485ff15de557\"\u003eYou're only allowed to have one account per person, and your email address can only be registered with us once. It's worth double checking that you don't already hold an account with us that you've forgotten about.\u003c/li\u003e\n\u003cli data-list-item-id=\"eb98b0e4e104101da2022c4f550e1306a\"\u003eWe'll also ask you to enter your address. We're not able to accept registrations from anyone who resides outside of the UK, as that's where our license is held.\u003c/li\u003e\n\u003cli data-list-item-id=\"e142889067aedcf799ef57d8629e318df\"\u003eUpon registering, we'll also ask you if you want accept the 'Welcome Offer'. This is an offer that's only available to new players who register with us for the first time. You can find out more about the Welcome Offer by \u003ca href=\"https://help.virgingames.com/hc/en-gb/articles/360021013959\"\u003e\u003cstrong\u003eclicking here\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e.\u003c/strong\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003eWe hope you enjoy your time with us here at Virgin Games!\u003c/p\u003e","user_segment_ids":[],"snippet":"we'll also ask you if you want accept the '\u003cem\u003eWelcome Offer\u003c/em\u003e'. This is an \u003cem\u003eoffer\u003c/em\u003e that's only available to new players who register","result_type":"article"},{"id":14393382325650,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/14393382325650.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/14393382325650-How-can-I-use-my-Free-Spins","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":-612,"vote_count":1432,"section_id":360005609940,"created_at":"2023-10-13T08:00:03Z","updated_at":"2026-06-20T09:14:36Z","name":"How can I use my Free Spins?","title":"How can I use my Free Spins?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-02-06T15:14:49Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eThroughout your time with us, you may find yourself as a recipient of Free Spins from one of the promotions we offer to you. To find out how to use your Free Spins, simply click on the relevant option below: \u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eFree Spins awarded from the Welcome Offer\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eOnce you have deposited and wagered £10, your 30 Free Spins will be automatically credited to your account. You can claim them by heading to Double Bubble. If you're experiencing any difficulty claiming your Free Spins from the Welcome Offer, please click \u003ca href=\"https://help.virgingames.com/hc/en-gb/articles/14367176637970\" target=\"_self\"\u003e\u003cstrong\u003ehere\u003c/strong\u003e\u003c/a\u003e.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eFree Spins awarded from Slot Masters\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eFree Spins won via Slot Masters are typically credited within \u003cstrong\u003e72 hours\u003c/strong\u003e of the tournament ending.\u003c/p\u003e\n\u003cp\u003eTo use your Slot Masters prize:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e00279bba9b83db1efcaee4f6cc71531b\"\u003eSearch for the game: \u003cstrong\u003eFishin' Frenzy The Big Catch 2\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"efbd6fc6dcb53176fbcbb03611ba0eab4\"\u003eOnce the game loads, your spins will be waiting for you.\u003c/li\u003e\n\u003cli data-list-item-id=\"e86857ddf5e132281ad8395608f984a23\"\u003ePlease note these spins are valid for \u003cstrong\u003e72 hours\u003c/strong\u003e once credited.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eFree Spins awarded from another promotion\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eIf you have been awarded your Free Spins from another onsite promotion, how you claim your reward will depend on the rules of that promotion. Simply check your emails or the terms of the promotion to find out what game you need to play to claim your Free Spins.\u003c/p\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"as a recipient of Free Spins from one of the promotions we \u003cem\u003eoffer\u003c/em\u003e to you. To find out how to use your Free Spins, simply click","result_type":"article"},{"id":14393443515538,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/14393443515538.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/14393443515538-What-promotions-can-I-take-part-in","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":4,"vote_count":138,"section_id":360005609940,"created_at":"2023-10-13T08:01:28Z","updated_at":"2026-06-17T16:17:02Z","name":"What promotions can I take part in?","title":"What promotions can I take part in?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-02-10T10:37:11Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eHere at Virgin Games we offer an exciting variety of promotions that you're able to take part in. You can find what's available to you by heading to the Promotions page!\u003c/p\u003e\u003cp\u003ePlease click on the options below to find out more about our offers: \u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eBox Bonanzas\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eDuring your time with us, you will most likely come across our most popular reward - a Box Bonanza! These are awarded through the promotions that you take part in and give you an opportunity to potentially win a cash prize.\u003c/p\u003e\n\u003cp\u003eTo find out more about Box Bonanza's, please \u003ca href=\"https://help.virgingames.com/hc/en-gb/articles/360020993300\"\u003e\u003cstrong\u003eclick here\u003c/strong\u003e\u003c/a\u003e. \u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eCashback\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eCashback promotions give you the opportunity to win some cash back from your gameplay. You'll typically have to wager a certain amount of money on a particular game(s) and for any losses, you'll receive a certain amount back as cash. \u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eSharepots\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eEarn yourself a guaranteed share of a pot of cash in our Sharepot promotions. Simply wager the amount specified in the promotion to receive a share of the pot within 72 hours of the promotion ending, though you can typically expect to receive your share within 24 hours.  \u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eFree Games\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eAll of our players who have made their initial £10 deposit will be eligible to take part in our Daily \u0026amp; Monthly Free Games where you'll have the opportunity to win Cash Prizes!\u003c/p\u003e\n\u003cp\u003eWe have created a handy article which will cover all your questions \u003ca href=\"https://help.virgingames.com/hc/en-gb/articles/14314905229074\"\u003e\u003cstrong\u003ehere\u003c/strong\u003e\u003c/a\u003e. \u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eFree Spins\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eFree Spins can be awarded on Virgin Games through the Welcome Offer and other Promotions running onsite! You can find out how to claim them by \u003ca href=\"https://help.ballycasino.co.uk/hc/en-gb/articles/12498765931154\" target=\"_self\"\u003e\u003cstrong\u003eclicking here\u003c/strong\u003e\u003c/a\u003e. \u003c/p\u003e\u003c/div\u003e\u003cp\u003eWe would recommend that you check the Terms of any promotions before opting in to ensure that you'll meet the requirements to be in with a chance of receiving a reward.\u003c/p\u003e","user_segment_ids":[],"snippet":"Here at Virgin Games we \u003cem\u003eoffer\u003c/em\u003e an exciting variety of promotions that you're able to take part in. You can find what's available","result_type":"article"},{"id":21614399860882,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/21614399860882.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/21614399860882-Welcome-Back-Tips-for-Returning-Players","author_id":363119003639,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":83,"vote_count":1015,"section_id":360005645739,"created_at":"2024-09-26T11:10:18Z","updated_at":"2026-06-19T18:40:47Z","name":"Welcome Back! Tips for Returning Players...","title":"Welcome Back! Tips for Returning Players...","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-12-30T17:14:56Z","user_segment_id":null,"permission_group_id":837360,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eFirstly, welcome back to site, we've missed you! While you've been away we appreciate that things might have changed, whether that's the site itself or your details, so our \"Welcome Back\" guide aims to give you everything you need to get back up and running with your account. \u003c/p\u003e\u003cp\u003eBelow we've got some popular questions that our players ask us when they return to site after a break, but of course, if you've got a question that we've not listed here, our Customer Support Team are available 24/7 via the Live Chat icon in the bottom right hand corner of your screen.\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eI've forgotten my login details...\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eThe first step for any returning player is remembering the details you signed up with. With so many usernames and passwords these days it can always be difficult to remember what you used to register in the first place. If you've received an email from us recently, then the email that this was sent to will be the email address you signed up with, and if we ever send something through the post, it should have your username on to help you out.\u003c/p\u003e\n\u003cp\u003eIn terms of your password, that can always be the most challenging part to remember, but we've got you covered. Simply head to the \"Login\" page and click \"Forgotten Details\". You'll be asked for your email address and Date of Birth - remember that these must match the details registered on your account. Simply fill in the form, click \"Confirm\" and you should receive an email within the next 10 minutes with details on how to reset your password. \u003c/p\u003e\n\u003cp\u003eIf you don't receive an email then it's likely that the details you entered on the form were incorrect so you can always try again.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eChecking your personal details are correct...\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eBefore getting started with playing on site, it's important to check that your personal details are all correct. If you've moved house or changed your details since you were last with us, this could mean that we're not able to process your winnings unless they are updated, so getting them in order first is always best practice. \u003c/p\u003e\n\u003cp\u003eSimply head to My Account \u0026gt; Manage Details. Here you'll see any warnings about your account details such as things you'll need to verify as well as your contact details, security and contact preferences. Check that the information is correct and if not, just click \"Edit\" to update them.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eChecking your payment information is correct...\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eOne of the most common changes we see from players who have been away for a while is that their payment method has expired. Obviously if your Deposit Method has expired then you won't be able to add funds to your account, but many of our players neglect to also check that their bank information is correct. \u003c/p\u003e\n\u003cp\u003eWe operate a closed loop policy with your money, meaning you can only withdraw to the payment method or bank account linked to the account that you deposit from. It's important to check both the Withdraw \u0026gt; Update Bank Details and the Deposit \u0026gt; Update / Add Method sections to make sure your payment details are up to date before funding your account. If these details are incorrect now, it may delay the processing of any withdrawals you make further down the line.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eGames \u0026amp; Promotions\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWhile you've been away there have no doubt been changes to our library of games and also the promotions that we offer. It's always good to take some time to navigate around the site and just get yourself up to speed with what's going on. \u003c/p\u003e\n\u003cp\u003eWe've got a fantastic range of promotions available on our promotions tab and checking those first could see you bag a prize by playing your favourite games. We're also updating our games on a regular basis, and we might have something under our \"New Games\" section which catches your eye.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eKeep it responsible...\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eAs well as updating our games and features on site, we're always looking for more ways to protect our players. Whether it's controlling the amount of money or time you spend on site, we've got plenty of tools to help you have fun with us, whilst only spending the time and money that you can afford to spend.\u003c/p\u003e\n\u003cp\u003eHead to the Play Responsibly section to find out more about all of the tools we offer to help keep you playing safely and responsibly.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWe're always here to help...\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWhether you've got a problem with a game, your funds, your controls or your details, we're always here to help. Not only do we have a wide range of FAQs that cover every possible question you might have, our dedicated 24/7 Customer Support team are also available at the click of a button so feel free to get in touch with us any time. \u003c/p\u003e\n\u003cp\u003eWe want your return to site to be as seamless as possible and whether it's a question, a problem or feedback, we're always available to talk.\u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"Firstly, \u003cem\u003ewelcome\u003c/em\u003e back to site, we've missed you! While you've been away we appreciate that things might have changed, whether","result_type":"article"},{"id":360020993300,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/360020993300.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/360020993300-What-is-a-Box-Bonanza","author_id":363158649119,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-33,"vote_count":385,"section_id":360005609940,"created_at":"2021-04-09T14:46:30Z","updated_at":"2026-06-17T16:18:07Z","name":"What is a Box Bonanza?","title":"What is a Box Bonanza?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2023-10-13T07:54:50Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eIn your time with us, you will most likely come across one of our rewards called a Box Bonanza. If you see three big boxes under ‘Your Offers’, you’ll be able to play the game to find out if you have won a cash prize.\u003c/p\u003e\n\u003cdiv class=\"accordion\"\u003e\n\u003cp\u003e\u003cstrong\u003eHow do I play my Box Bonanza game?\u003c/strong\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eTo play your game, simply head to the 'Your Offers' section on the Promotions page and click on the Box you want to. Hopefully, it will contain a winner!\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"accordion\"\u003e\n\u003cp\u003e\u003cstrong\u003eWhen does my Box Bonanza game expire?\u003c/strong\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eThis will depend on the promotion that you received the game from. Please ensure you have read the Terms of the promotion as this will specify when your game will expire. You can find this information via an email from us or on the Promotions page directly.\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"accordion\"\u003e\n\u003cp\u003e\u003cstrong\u003eWhen will I receive my winnings from my Box Bonanza game?\u003c/strong\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eAll winnings are credited immediately after you have opened your Box of choice. If you experience a delay in the funds being added to your balance, please check your Reward History found within the My Account \u0026gt; History section.\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"accordion\"\u003e\n\u003cp\u003e\u003cstrong\u003eDo I have to wager my winnings from a Box Bonanza game back onsite?\u003c/strong\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eThere are no wagering requirements on funds you have won from a Box Bonanza game. If you are a lucky winner, you will be able to withdraw the funds if they're above the minimum £10 required or wager the money onsite. It's up to you!\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"accordion\"\u003e\n\u003cp\u003e\u003cstrong\u003eI received £0.00 from my Box Bonanza game, is that right?\u003c/strong\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWe cannot guarantee any amount within our Box Bonanza games as they are still part of the risk of gambling. Within a Box Bonanza you have 3 choices, each with a completely random amount in, which can include £0.00.\u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"called a Box Bonanza. If you see three big boxes under ‘Your \u003cem\u003eOffers\u003c/em\u003e’, you’ll be able to play the game to find out if you have","result_type":"article"},{"id":11666789342738,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/11666789342738.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/11666789342738-Why-can-t-I-take-part-in-a-promotion","author_id":388212980759,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-71,"vote_count":155,"section_id":360005609940,"created_at":"2023-05-25T18:45:21Z","updated_at":"2026-06-19T13:29:34Z","name":"Why can't I take part in a promotion?","title":"Why can't I take part in a promotion?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-03-18T16:15:15Z","user_segment_id":null,"permission_group_id":837360,"content_tag_ids":[],"label_names":["invited","uninvited"],"body":"\u003cp dir=\"auto\"\u003eWe understand it can be disappointing when a promotion isn’t available to you. Promotions aren’t always offered to every player at all times. However, you can still enjoy our \u003cstrong\u003eDaily Game\u003c/strong\u003e and any \u003cstrong\u003ein‑game offers\u003c/strong\u003e currently available.\u003c/p\u003e\u003cp dir=\"auto\"\u003eA promotion may not be available to you for one of the following reasons:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e8b2e2c4f2b93a09ee0a2b4a5a1c485de\"\u003eWe have concerns regarding your patterns of play, and we have a regulatory obligation not to make this promotion available in these circumstances. In the meantime, we recommend visiting our Responsible Gambling page.\u003c/li\u003e\n\u003cli data-list-item-id=\"e3b9e59f821d5e773658fa948649ebc45\"\u003eSome promotions are only open to selected players. If you’ve already opted into a promotion on a previous day, you will still be able to take part in that day’s promotion and receive any prize or reward you qualify for.\u003cbr\u003eYou may also be eligible for future promotions when they are made available to you.\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eTo visit our Responsible Gambling page, please \u003ca href=\"https://www.virgingames.com/responsiblegaming\"\u003e\u003cstrong\u003eclick here\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e.\u003c/strong\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"always \u003cem\u003eoffered\u003c/em\u003e to every player at all times. However, you can still enjoy our Daily Game and any in‑game \u003cem\u003eoffers\u003c/em\u003e currently","result_type":"article"},{"id":14393346840338,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/14393346840338.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/14393346840338-I-ve-had-an-issue-opening-the-Box-Bonanza-that-I-won","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-209,"vote_count":399,"section_id":360005609940,"created_at":"2023-10-13T07:58:22Z","updated_at":"2026-06-11T09:47:10Z","name":"I've had an issue opening the Box Bonanza that I won...","title":"I've had an issue opening the Box Bonanza that I won...","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-02-10T10:33:27Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp dir=\"auto\"\u003eIf you're experiencing issues with your Box Bonanza game, such as the winning amount not displaying correctly or the box not opening, this is typically a visual error. It can be caused by a temporary dip in your internet connection or a caching issue. While these can happen occasionally, you can find out how to resolve them below.\u003c/p\u003e\u003cp dir=\"auto\"\u003ePlease be assured, any winnings from your Box Bonanza game are instantly credited to your account balance. You can also double-check the amount credited in your Reward History, located in My Account \u0026gt; History.\u003c/p\u003e\u003chr\u003e\u003cp\u003e\u003cstrong\u003eSee more:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003ca href=\"https://help.virgingames.com/hc/en-gb/articles/360020987080\"\u003e\u003cstrong\u003eWhat are Temporary Internet Files and how do I clear them?\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\u003cp\u003e\u003ca href=\"https://help.virgingames.com/hc/en-gb/articles/14342833475346\"\u003e\u003cstrong\u003eHow can I fix my connection issues?\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"If you're experiencing issues with your Box Bonanza game, such as the winning amount not displaying correctly or the box","result_type":"article"},{"id":14393368735122,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/14393368735122.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/14393368735122-I-haven-t-received-my-Box-Bonanza","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-329,"vote_count":543,"section_id":360005609940,"created_at":"2023-10-13T07:57:39Z","updated_at":"2026-06-19T21:39:38Z","name":"I haven't received my Box Bonanza...","title":"I haven't received my Box Bonanza...","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-02-10T09:19:41Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eIf you were expecting to receive a Box Bonanza and this hasn't been credited to your account, this could be down to a couple of reasons. Please click the below options to see more: \u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eAm I eligible to receive a Box Bonanza from my promotion?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWe would recommend that you double-check that you have met the requirements to receive a Box Bonanza. You can do this by checking the Terms of the promotion that you've entered, as they will likely explain why you haven't received it this time.\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003eSome promotions are Prize Draws too. Once you meet the requirements, you're entered into a Prize Draw alongside other players. Lucky winners will be notified via the Promotions page and/or Email.\u003c/span\u003e\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eI'm eligible for a Box Bonanza but it isn't showing on my account...\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIf you have confirmed that you're eligible to receive a Box Bonanza and it still isn't showing on your account, this is likely caused by a caching error. Please clear your Temporary Internet Files and Cookies and then log back into the site. To find out how to do this, click \u003ca href=\"https://help.virgingames.com/hc/en-gb/articles/360020987080\"\u003e\u003cstrong\u003ehere\u003c/strong\u003e\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eAlternatively, please try opening the Promotions page on another device.\u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"If you were expecting to receive a Box Bonanza and this hasn't been credited to your account, this could be down to a couple","result_type":"article"},{"id":14393378998546,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/14393378998546.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/14393378998546-I-opted-into-a-promotion-but-haven-t-received-anything","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":-1676,"vote_count":2424,"section_id":360005609940,"created_at":"2023-10-13T07:59:08Z","updated_at":"2026-06-20T08:47:43Z","name":"I opted into a promotion but haven't received anything...","title":"I opted into a promotion but haven't received anything...","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-02-10T09:48:21Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eWe understand that it can be quite disheartening when you participate in a promotion and do not receive a reward. There could be a couple of reasons for this. Firstly, it could be because the promotion you took part in was a Prize Draw, where the reward is not guaranteed for every participant. In a Prize Draw, winners are randomly selected, and not everyone will receive a reward.\u003c/p\u003e\u003cp\u003eAnother reason could be that you did not meet the requirements of the promotion. Promotions often have specific criteria that participants need to fulfill in order to be eligible for the reward. It is important to carefully read and understand the Terms and Conditions of the promotion to ensure that you meet all the requirements. This will help you avoid any disappointment or confusion regarding the eligibility criteria and the likelihood of receiving a reward.\u003c/p\u003e\u003cp\u003eShould you ever be due something from a promotion, we'll be sure to notify you via Email or onsite. \u003c/p\u003e","user_segment_ids":[],"snippet":"We understand that it can be quite disheartening when you participate in a promotion and do not receive a reward. There could","result_type":"article"},{"id":14392870791954,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/14392870791954.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/14392870791954-What-is-the-Plus-scheme","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":50,"section_id":360002892000,"created_at":"2023-10-13T07:36:16Z","updated_at":"2026-02-10T09:50:56Z","name":"What is the 'Plus' scheme?","title":"What is the 'Plus' scheme?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2024-06-28T06:20:17Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003ePlus represents the added extras that you’ll receive if you qualify for it. Plus players will be eligible for Plus promotions, inclusion in our monthly Cash Drops, and a chance to win seasonal gifts.\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhy am I not a Plus member?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eAs a Responsible Gambling Operator, we cannot tell you what it takes to qualify for Plus, but rest assured that your account will be reviewed regularly and you’ll be invited if eligible.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I qualify for the Plus scheme?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eWe review accounts as an ongoing process to see which members qualify to be part of the club. They will let you know by email or phone if you qualify, and they will send you a welcome email that lets you know more about all of the added extras. As a Responsible Gambling Operator, we don't give out the exact criteria as we'd want people to qualify naturally by playing the games and enjoying themselves.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eCan I apply to be a Plus member?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003ePlus is based on your overall level of play. Those that qualify will receive an email welcoming them to the club. It is not possible to apply for membership to Plus.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I receive Plus Marketing\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eIn order to be invited to the Plus Scheme and receive Plus communications, you must set your account to be subscribed to our email mailing list. To check you are opted into this, head to My Account \u0026gt; Manage Details. You will find your Contact Preferences on this page.\u003c/p\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"email or phone if you qualify, and they will send you a \u003cem\u003ewelcome\u003c/em\u003e email that lets you know more about all of the added extras","result_type":"article"},{"id":14477686074642,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/14477686074642.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/14477686074642-How-do-I-unsubscribe-from-marketing-emails","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-33,"vote_count":145,"section_id":360005645739,"created_at":"2023-10-17T08:28:50Z","updated_at":"2026-05-18T16:52:25Z","name":"How do I unsubscribe from marketing emails?","title":"How do I unsubscribe from marketing emails?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2025-06-24T13:07:24Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":["ar_unsubscribe"],"body":"\u003cdiv class=\"article-content\"\u003e\n\u003cp\u003eIf you no longer wish to receive emails from us about promotions and offers, it's easy to manage your preferences:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eGo to My Account.\u003c/li\u003e\n\u003cli\u003eSelect 'Communication Preferences'.\u003c/li\u003e\n\u003cli\u003eSelect / Unselect all of the methods that wish to / wish not to receive communications on.\u003c/li\u003e\n\u003cli\u003eClick 'Save'\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eWe'll then get to work to ensure your name is removed from any future marketing emails, though this can take up to 96 hours to take effect so bear with us while we get those changes made.If you receive an email from us containing promotional material, you can also scroll down to the bottom of the email and click the 'Unsubscribe' button to be removed from the mailing list.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"article-footer\"\u003e \u003c/div\u003e","user_segment_ids":[],"snippet":"longer wish to receive emails from us about promotions and \u003cem\u003eoffers\u003c/em\u003e, it's easy to manage your preferences: Go to My Account.","result_type":"article"},{"id":14367294521106,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/14367294521106.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/14367294521106-What-is-the-Refer-a-Friend-Scheme","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":34,"vote_count":270,"section_id":360002892020,"created_at":"2023-10-12T07:32:27Z","updated_at":"2026-06-08T16:33:02Z","name":"What is the 'Refer a Friend' Scheme?","title":"What is the 'Refer a Friend' Scheme?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-02-10T10:36:05Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eThe Refer a Friend Scheme offers a £20 bonus for inviting someone to join our site. You can refer up to 5 friends, which is a total of £100 for free!\u003c/p\u003e\u003cp\u003eTo find out more, click on the questions below:\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I get it?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIn order for you to receive your referral bonus you must refer a friend to join the site.\u003c/p\u003e\n\u003cp\u003eThis friend must go on to deposit at least £10 and meet the wagering requirements on the site, so please take a look at the 'What are the wagering requirements?' section below.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I refer my friend?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYou can refer your friend in two ways. If you head to the Refer a Friend → Send Referrals page onsite, you can generate a link that you can share with your friend for them to register. When they register through this link, the referral will be automatically linked.\u003c/p\u003e\n\u003cp\u003eAlternatively, your friend can input your username or email address when they're registering to the site.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow much can I earn?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eYou can earn £20 per referral, up to a maximum of £100 for 5 successful referrals. The Refer a Friend bonus will be credited to your account as soon as the new player’s wagering requirement is met.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhat are the wagering requirements?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eThe wagering requirement only needs to be met by the person being referred and is £50, which must be played on eligible games.\u003c/p\u003e\n\u003cp\u003eOnly \u003cstrong\u003eBingo\u003c/strong\u003e, \u003cstrong\u003eSlingo\u003c/strong\u003e and \u003cstrong\u003eSlot\u003c/strong\u003e games contribute towards the Refer a Friend wagering requirement, and they contribute 100% of each wager amount. All other games, including Poker, Casino, Live Casino, Roulette, Blackjack, Instants and Sports betting, do not contribute. \u003c/p\u003e\n\u003cdiv class=\"table-responsive\"\u003e\u003cfigure class=\"wysiwyg-table wysiwyg-table-align-left\" style=\"width: 100%;\"\u003e\u003ctable class=\"wysiwyg-table-resized\" style=\"margin-left: 0px; margin-right: auto;\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width: 52%;\"\u003e\n\u003ccol style=\"width: 26%;\"\u003e\n\u003ccol style=\"width: 22%;\"\u003e\n\u003c/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eGame\u003c/strong\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cstrong\u003eContribution %\u003c/strong\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cstrong\u003eAmount your friend would need to wager\u003c/strong\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBingo\u003c/td\u003e\n\u003ctd\u003e100%\u003c/td\u003e\n\u003ctd\u003e£50\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSlingo\u003c/td\u003e\n\u003ctd\u003e100%\u003c/td\u003e\n\u003ctd\u003e£50\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSlots\u003c/td\u003e\n\u003ctd\u003e100%\u003c/td\u003e\n\u003ctd\u003e£50\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAll other games\u003c/td\u003e\n\u003ctd\u003e0%\u003c/td\u003e\n\u003ctd\u003eNo amount will contribute\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\u003c/figure\u003e\u003c/div\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"The Refer a Friend Scheme \u003cem\u003eoffers\u003c/em\u003e a £20 bonus for inviting someone to join our site. You can refer up to 5 friends, which","result_type":"article"},{"id":11384132602514,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/11384132602514.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/11384132602514-Am-I-due-a-loyalty-reward-or-bonus","author_id":389313935619,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-726,"vote_count":1804,"section_id":360002892000,"created_at":"2023-05-09T02:04:01Z","updated_at":"2026-06-15T20:00:01Z","name":"Am I due a loyalty reward or bonus?","title":"Am I due a loyalty reward or bonus?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-03-19T08:53:35Z","user_segment_id":null,"permission_group_id":837360,"content_tag_ids":[],"label_names":["bonus","reward","loyalty","loyal","free"],"body":"\u003cp\u003eWe are constantly reviewing accounts, and if you're eligible for a reward, we'll make sure to pop one onto your account. No need to worry about contacting our Customer Support team, as they are unable to credit a bonus on request. Just sit back, relax, and let the rewards come to you.\u003c/p\u003e\u003cp\u003eAs a valued member, you have a number of offers available to you. Click on the options below to find out more about what we can offer you: \u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eDaily \u0026amp; Monthly Games\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIf you have deposited at least £10 at any point during the lifetime of your account, you will be eligible to participate in our Daily Game. By playing this game every day, you will have the opportunity to win real cash prizes. The more you play, the more chances you have to win!\u003c/p\u003e\n\u003cp\u003eAdditionally, we also offer a Monthly Game. For each day that you participate in the Daily Game, you will earn an extra pick for the Monthly Game. This means that the more you play the Daily Game, the better your chances of winning in the Monthly Game.\u003c/p\u003e\n\u003cp\u003eIf you're interested in learning more about our Daily and Monthly Games, please visit this\u003cstrong\u003e \u003c/strong\u003e\u003ca href=\"https://help.virgingames.com/hc/en-gb/articles/14314905229074\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eFAQ page\u003c/strong\u003e\u003c/a\u003e. Here, you will find detailed information about how the games work, the prizes you can win, and any other important details.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003ePromotions\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eWe have an exciting array of promotions for you to enjoy! From Prize Draws to Share pots and our much-loved Box Bonanzas, there's something for everyone. It's absolutely free to opt-in in our promotions. Just keep in mind that they may have wagering requirements, but don't worry, we've got you covered. Simply visit our Promotions page to discover the latest updates and see what's up for grabs. Get ready for a world of fun and rewards!\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eRefer a Friend\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIntroduce your friends to our site and get rewarded with a £20 bonus! You have the opportunity to refer up to 5 friends, which means you could receive up to £100! The best part is, once your friend completes the terms and conditions, the bonus will automatically appear in your account.\u003c/p\u003e\n\u003cp\u003eTo refer someone, simply ask them to enter your username during registration. Find out more about our exciting 'Refer a Friend' scheme \u003ca href=\"https://help.virgingames.com/hc/en-gb/articles/14367294521106\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003ehere\u003c/strong\u003e\u003c/a\u003e. \u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"have a number of \u003cem\u003eoffers\u003c/em\u003e available to you. Click on the options below to find out more about what we can \u003cem\u003eoffer\u003c/em\u003e you: Daily \u0026amp;","result_type":"article"},{"id":30221460398866,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/30221460398866.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/30221460398866-What-has-happened-to-the-Chat-Rooms","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-12,"vote_count":58,"section_id":34424997918354,"created_at":"2025-10-14T14:08:48Z","updated_at":"2026-06-05T10:03:19Z","name":"What has happened to the Chat Rooms?","title":"What has happened to the Chat Rooms?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-02-10T10:20:58Z","user_segment_id":null,"permission_group_id":837380,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cstrong\u003eWhat is happening to the chat rooms? \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eAs of 22:00 on 22nd October, we have retired our chat rooms, and the chat functionality is no longer be accessible. \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWhy have they been removed? \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe are dedicated to enhancing your experience with us and this decision was not taken lightly. After careful consideration, this decision was made to ensure that we can focus on improving the service we offer to all players.  \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eIs it going to be replaced by something else in the future? \u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cspan data-teams=\"true\"\u003eAt the moment, there are no plans to introduce a new chat feature – but rest assured, we’re always exploring fresh ideas to enhance your experience.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWill Chat promotions be replaced? \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe are always looking for new and exciting ways to improve your experience, so make sure to keep an eye out on the Promotions tab for new offers. \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eHow will this affect Session Bingo? \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWhilst the chat rooms will no longer be available, the Session Bingo games will not be impacted and will proceed unaffected. \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eHow will this affect Poker? \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWhilst the chat rooms will no longer be available, the Poker games will not be impacted and will proceed unaffected. \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWill this affect chat in Live Casino games hosted by Evolution? \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eThe chat function in games hosted by Evolution will not be impacted by these changes.  \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eHow can I stay in touch with friends I made in chat? \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe understand that many of you will have made friends in chat over the years and would like to keep in touch. For your security, please do not share your personal details in our chat rooms. \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eI’m unhappy with chat being removed, how can I provide feedback? \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eWe appreciate that you may be disappointed by this news. If you have any feedback, please do not hesitate to get in touch with our friendly Customer Support team via Live Chat. They would be happy to discuss your feedback with you. \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eHow can I access my personal data from the closed chat rooms?\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003eWe still need to \u003c/span\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003ecomply with\u003c/span\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003e certain legal obligations as a \u003c/span\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003elicensed\u003c/span\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003e gambling \u003c/span\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003eoperator\u003c/span\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003e and this means we keep a copy of all your information for a period up to 7 years. When we no longer need to \u003c/span\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003eretain\u003c/span\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003e a copy of your information for legal process, we then follow internal policies to \u003c/span\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003edelete\u003c/span\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003e your information. If you wish to exercise your data subject rights, you can find further information \u003c/span\u003e\u003ca href=\"https://www.ballycasino.co.uk/privacypolicy\"\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003e\u003cstrong\u003ehere\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003cspan lang=\"EN-GB\" data-contrast=\"auto\"\u003e.\u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"made to ensure that we can focus on improving the service we \u003cem\u003eoffer\u003c/em\u003e to all players. Is it going to be replaced by something","result_type":"article"},{"id":14314905229074,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/14314905229074.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/14314905229074-How-do-the-Daily-and-Monthly-Games-work","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-56,"vote_count":260,"section_id":360002915299,"created_at":"2023-10-10T07:38:44Z","updated_at":"2026-06-14T01:27:45Z","name":"How do the Daily and Monthly Games work?","title":"How do the Daily and Monthly Games work?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-03-19T09:01:37Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eSo long as you have deposited a minimum of £10 in the lifetime of your account, you will be able to play our Daily \u0026amp; Monthly Games where you'll have the opportunity to win cash prizes! \u003c/p\u003e\u003cp\u003eTo find out more about how they work, click on the options below: \u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do they work?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eThe game takes place on a grid, and the aim is to uncover symbols which match up to prizes! Each day you can choose six new squares, which will reveal six symbols. Uncover matching symbols to win cash prizes!\u003c/p\u003e\n\u003cp\u003eYou will earn one pick for each day that you have played the Daily Game. These picks will then be available to be used on the special Monthly Game. The number of picks you get is dependent on the number of days you complete the Daily Game.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhen can I find them?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eSimply log into the site and head to the home page. From there, you'll be able to play the daily game! \u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhat are Instant Wins?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eInstant wins give the extra chance to win even more prizes!\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhy haven't I won from my daily game?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eOur Daily Game is a reward feature that offers extra benefits as you play, so the prizes you receive — and how often you receive them — may vary and aren’t guaranteed.\u003c/p\u003e\n\u003cp\u003eThe prizes you win depend on the squares you select — some weeks you may land more of the top ones than others. Either way, any prize you receive is an added bonus for you to enjoy.\u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"from my daily game? Our Daily Game is a reward feature that \u003cem\u003eoffers\u003c/em\u003e extra benefits as you play, so the prizes you receive — and","result_type":"article"},{"id":14476467009298,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/14476467009298.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/14476467009298-Responsible-Gambling-Tools","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":44,"vote_count":168,"section_id":360005609920,"created_at":"2023-10-17T07:46:08Z","updated_at":"2026-06-20T05:25:09Z","name":"Responsible Gambling Tools","title":"Responsible Gambling Tools","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-05-19T10:29:58Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"sc-bBABsx GYSKy\"\u003eAt Virgin Games, we believe that gambling should always be fun and entertaining. Your safety and well-being are our top priorities, and we're committed to helping you stay in control of your play. We encourage all our members to bet only what they can afford and to set sensible limits for themselves. You can find our Responsible Gambling tools \u003ca href=\"https://www.virgingames.com/responsible-gaming\"\u003e\u003cstrong\u003eby clicking here.\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e.\u003c/strong\u003e \u003c/p\u003e\u003cp\u003eWe offer a comprehensive suite of Responsible Gambling tools designed to give you control over your time and spending on our site. If you ever need to talk about your gambling, our Customer Support Team is always here to help. Simply click the \u003cstrong\u003eLive Chat\u003c/strong\u003e icon in the bottom right-hand corner of your screen, 24 hours a day, 365 days a year.\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cstrong\u003eOur Responsible Gambling Tools\u003c/strong\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWe provide several easy-to-use tools to help you manage your play and ensure your experience remains enjoyable and within your comfort levels:\u003c/p\u003e\n\u003ch4 id=\"h_01KFDJHNFXPJRC5KVQJCQZ17WE\"\u003e\u003cstrong\u003eSpend Limit\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eTake control of your finances by setting daily, weekly, or monthly spend limits. We'll notify you when you reach these limits. A spend limit is typically calculated as your total deposits minus any withdrawals within the chosen period. You can set these limits in your account settings.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFXNRJ7JWBW18N4WWH8\"\u003e\u003cstrong\u003eSpend Limit Reminder\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eYou can also choose how often you’d like to be reminded to review your limits.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFXYJQ0N8ABNRPKR4Y3\"\u003e\u003cstrong\u003eSession Limit\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eGaming session limits allow you to specify the maximum amount of time you wish to play. Once the time you’ve set expires, your gaming session will end, and you will no longer be able to wager until your session limit is up.\u003c/p\u003e\n\u003cp\u003eOnce set, you will be unable to increase your time limit until your current time limit period has expired. Our Customer Support Team cannot override or change any limits you set.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJQZH9Z393BCE4A14Z5QBE\"\u003e\u003cstrong\u003eSession Reminder\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eYou can typically set a reminder to be notified during your session.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFXW9X2T908AMAT3EJ2\"\u003e\u003cstrong\u003eAccount Cool Off\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eYou can take a break from your account at any time for a period of 24 hours up to 6 weeks. You can select your preferred cool-off duration in your account settings.\u003c/p\u003e\n\u003cp\u003eYour account break will end automatically after the selected time period. After this, you will be able to log in and access your account.\u003c/p\u003e\n\u003cp\u003eIf you wish to Cool Off from any other accounts you hold within our group, you will need to do this per-account, or by contacting Customer Support.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFXB8B0XTS24T0HV120\"\u003e\u003cstrong\u003eAccount Self Exclusion\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eYou can choose to Self Exclude for a longer time period (between 6 months and 5 years). If you choose to do this, it will typically close all your accounts across the Gamesys Group, should you have any others. We'd also recommend you do the same on all other gambling websites too.\u003c/p\u003e\n\u003cp\u003eYou can only log in to your account again once you contact Customer Support after the end of your Self Exclusion period.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cstrong\u003eExternal Support \u0026amp; Resources\u003c/strong\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIf you feel you need further support or advice, several independent organisations are available to help. These services are confidential and designed to assist anyone affected by gambling.\u003c/p\u003e\n\u003ch4 id=\"h_01KFDJHNFY9QNAE81EKN48H8VQ\"\u003e\u003cstrong\u003eBetBlocker\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eBetBlocker is a free, anonymous blocking software provided by a registered charity. It allows you to place personalised restrictions on online gambling, whether that's blocking it entirely or limiting access during periods of vulnerability. Installation takes less than two minutes and requires no personal information or registration. Once installed, it blocks access to many gambling websites apps. You can set restrictions from 24 hours up to 5 years across all your devices, and once activated, restrictions cannot be lifted during your chosen period. To download BetBlocker, \u003ca href=\"https://www.betblocker.org/\" title=\"https://www.betblocker.org/\" data-auth=\"NotApplicable\" data-linkindex=\"17\"\u003e\u003cstrong\u003eclick here.\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFYY6YRW5H25A0YBPF8\"\u003e\u003cstrong\u003eGamStop\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eGamStop Online is a free national self-exclusion scheme that blocks you from signing up for or using online accounts with all gambling companies licensed in Great Britain.  The registration process is quick and easy.  You can choose how long to exclude yourself from gambling, from 6 months up to 5 years. Once registered, your exclusion cannot be cancelled during the chosen period, and it remains active even after expiry unless you actively request removal. \u003ca href=\"https://www.gamstop.co.uk/\" title=\"https://www.gamstop.co.uk/\" data-auth=\"NotApplicable\" data-linkindex=\"14\"\u003e\u003cstrong\u003eRegister here.\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e.\u003c/strong\u003e\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFYY6YRW5H25A0YBPF8\"\u003e\u003cstrong\u003eGambleAware\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eGambleAware provides information, advice, and directs people to support to help keep people safe from gambling harms. \u003ca href=\"https://www.gambleaware.org/\"\u003e\u003cstrong\u003eVisit their website\u003c/strong\u003e\u003c/a\u003e for more information.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFYY5XBANCJZDENA8KX\"\u003e\u003cstrong\u003eNational Gambling Support Network\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eThe National Gambling Support Network is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland, and Wales. \u003ca href=\"https://www.gambleaware.org/tools-and-support/national-gambling-support-network/\"\u003e\u003cstrong\u003eVisit their website \u003c/strong\u003e\u003c/a\u003efor more information.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFYN7ERRWSSC29XT7YM\"\u003e\u003cstrong\u003eGamCare\u003c/strong\u003e\u003c/h4\u003e\n\u003cp data-olk-copy-source=\"MessageBody\"\u003eoperate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain. Their help is available for free, 24 hours every day, if you call 0808 8020 133, use \u003ca href=\"https://www.gamcare.org.uk/get-support/talk-to-us-now/\" title=\"https://www.gamcare.org.uk/get-support/talk-to-us-now/\" data-auth=\"NotApplicable\" data-linkindex=\"7\"\u003eLive Chat\u003c/a\u003e, on \u003ca href=\"https://api.whatsapp.com/send/?phone=448088020133\u0026amp;text\u0026amp;type=phone_number\u0026amp;app_absent=0\" title=\"https://api.whatsapp.com/send/?phone=448088020133\u0026amp;text\u0026amp;type=phone_number\u0026amp;app_absent=0\" data-auth=\"NotApplicable\" data-linkindex=\"8\"\u003eWhatsApp\u003c/a\u003e using +44 808 802 0133 and on \u003ca href=\"https://www.facebook.com/gamcare\" title=\"https://www.facebook.com/gamcare\" data-auth=\"NotApplicable\" data-linkindex=\"9\"\u003eFacebook Messenger\u003c/a\u003e. Advisers will listen and your conversation is confidential. GamCare offers a moderated online \u003ca href=\"https://www.gamcare.org.uk/forum/\" title=\"https://www.gamcare.org.uk/forum/\" data-auth=\"NotApplicable\" data-linkindex=\"10\"\u003eforum\u003c/a\u003e and daily online group \u003ca href=\"https://www.gamcare.org.uk/get-support/group-chatroom/\" title=\"https://www.gamcare.org.uk/get-support/group-chatroom/\" data-auth=\"NotApplicable\" data-linkindex=\"11\"\u003echatrooms\u003c/a\u003e to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another. You can find more information other multi-operator self-exclusion schemes, including offline, listed \u003ca href=\"https://www.gamcare.org.uk/self-help/self-exclusion/\" title=\"https://www.gamcare.org.uk/self-help/self-exclusion/\" data-auth=\"NotApplicable\" data-linkindex=\"12\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFYF9XCX99FBBAKJ1TK\"\u003e\u003cstrong\u003eGamblers Anonymous\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eA fellowship of people who have joined together to share their experiences, try and solve their common problems, and thereby help others to recover from gambling problems. Gamblers Anonymous can be contacted on 020 7384 3040 (UK only). \u003ca href=\"https://gamblersanonymous.org.uk/\"\u003e\u003cstrong\u003eVisit their website\u003c/strong\u003e\u003c/a\u003e for more information.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cstrong\u003eAdditional Responsible Gambling Information\u003c/strong\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003ch4 id=\"h_01KFDJHNFYD7PG8GMX9Q6TFNWH\"\u003e\u003cstrong\u003eKeeping Within Your Means\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eWe encourage you to play responsibly by betting only what you can afford to lose and by setting limits that reflect your budget.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFY6RCZ8TCEBFMGS8QD\"\u003e\u003cstrong\u003eUnderage Gambling\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eUnderage gambling is an offence. We strictly enforce age verification processes to prevent anyone under the legal age from accessing our services.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFYCVT8Q2SE754Q9YGX\"\u003e\u003cstrong\u003eYour Gambling History\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eYou can review your gambling history, including deposits, withdrawals, and game outcomes, at any time in your \"My Account\" section. This allows you to keep track of your activity.\u003c/p\u003e\n\u003chr\u003e\n\u003ch4 id=\"h_01KFDJHNFYMTYVKWYQCGWR2BRV\"\u003e\u003cstrong\u003eSelf-Assessment Questions\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eIf you're concerned about your gambling, asking yourself some simple questions can help you understand your habits. Consider how often you gamble, the amount of money you spend, and whether gambling is affecting your daily life. For a more detailed self-assessment, we recommend visiting external support websites like GambleAware.\u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"find our Responsible Gambling tools by clicking here.. We \u003cem\u003eoffer\u003c/em\u003e a comprehensive suite of Responsible Gambling tools designed","result_type":"article"},{"id":4595454616978,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/4595454616978.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/4595454616978-Your-Gambling-and-You","author_id":363005899100,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":89,"vote_count":191,"section_id":360005609920,"created_at":"2022-03-10T16:27:20Z","updated_at":"2026-05-19T08:29:30Z","name":"Your Gambling and You","title":"Your Gambling and You","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-05-19T08:29:29Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":["Support","Job Role","medical","gambling"],"body":"\u003cp\u003eSometimes we just need someone to talk to about what’s going on in our lives, and that’s where we can come in!\u003c/p\u003e\u003cp\u003eYou can tell any member of our friendly 24 hour Support Teams about anything. For example, if you want to tell us about a new job role you’ve been successful in getting, you can. If you want to tell us about any pre-existing or new medical conditions and/or medications you’ve got, you can. If you want to tell us about any new additions to the family, whether they be human or furry, you can.\u003c/p\u003e\u003cp\u003eWe can’t guarantee we won’t ask you some questions, like “What’s her name?”, “What breed is he?”, “How old is the little pup?”, but we can promise we’ll be on hand to help and offer the best advice and support that we can.\u003c/p\u003e","user_segment_ids":[],"snippet":"little pup?”, but we can promise we’ll be on hand to help and \u003cem\u003eoffer\u003c/em\u003e the best advice and support that we can.","result_type":"article"},{"id":32388818794258,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/32388818794258.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/32388818794258-Changes-to-In-House-Poker","author_id":368173441860,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-56,"vote_count":326,"section_id":360002915339,"created_at":"2026-01-08T10:14:22Z","updated_at":"2026-05-30T01:00:41Z","name":"Changes to In-House Poker","title":"Changes to In-House Poker","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-01-13T16:02:56Z","user_segment_id":null,"permission_group_id":837380,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eWe have made some changes to our in-house poker offering on Virgin Games.\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhich poker games have been removed?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eThe following poker games are longer available:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"edbac301b70215fac9a00685f4cfe1c06\"\u003eWild Seat Poker\u003c/li\u003e\n\u003cli data-list-item-id=\"e7a5f8084de65543f83e9b2e2d2c16117\"\u003eCash Games\u003c/li\u003e\n\u003cli data-list-item-id=\"e5b8ed6ba8f29fadecf28fdd206237efb\"\u003eTournament Poker\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhich poker games can I still play?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eDon't worry, you can still enjoy other poker-style games on our site! These games remain available for you to enjoy as usual:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"eb465633bc2286f8bb143d3062ef9fc24\"\u003eLive Casino Poker games (like Live Casino Hold'em, etc.)\u003c/li\u003e\n\u003cli data-list-item-id=\"e08841d1671233c462ebdf5a8fd25ee5f\"\u003eAll of our Video Poker games\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhy have these Poker games been removed?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eWe regularly review our game offerings to ensure we provide the best possible entertainment experience. As part of this review, we decided to focus on the games that our players enjoy most and that best align with our future plans. As a result, poker games will no longer be available. We appreciate your understanding and look forward to bringing you new and exciting options soon.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWho do I contact if I have more questions?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eOur 24/7 Customer Support team is always here to help and can discuss any other concerns you may have.\u003c/p\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"We have made some changes to our in-house poker \u003cem\u003eoffering\u003c/em\u003e on Virgin Games. Which poker games have been removed? The following","result_type":"article"},{"id":31803868407058,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/31803868407058.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/31803868407058-Monopoly-Games-Update","author_id":368173441860,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":3,"section_id":360002915319,"created_at":"2025-12-12T13:54:22Z","updated_at":"2026-02-10T10:27:12Z","name":"Monopoly Games Update","title":"Monopoly Games Update","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-02-10T10:27:12Z","user_segment_id":null,"permission_group_id":837380,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eAs of \u003cstrong\u003eMonday, 15th December\u003c/strong\u003e, we will be making some changes to our games. As part of this update, a selection of Monopoly-themed games will no longer be available on our site. \u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhich Monopoly games are being removed?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eThe following games will be removed from our website on Monday, 15th December:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"eb23235fb98c610c414d10924c8dc3ba0\"\u003eMonopoly Rising Riches\u003c/li\u003e\n\u003cli data-list-item-id=\"e3fc6d7487bba27f8c2e60734c71208cd\"\u003eMonopoly Paradise Mansion\u003c/li\u003e\n\u003cli data-list-item-id=\"e234621579312d1fd0cec7c280934bc58\"\u003eMonopoly Bank It!\u003c/li\u003e\n\u003cli data-list-item-id=\"e8c95572c8071bb9ba0aa97278311d134\"\u003eMonopoly City Spins\u003c/li\u003e\n\u003cli data-list-item-id=\"ee30566756292ab7b343246d64dfadaac\"\u003eMonopoly Gameshow Jackpots\u003c/li\u003e\n\u003cli data-list-item-id=\"ea5fdfd4998fdcb592151d35746bf6ebb\"\u003eMonopoly Scratchcard Shop\u003c/li\u003e\n\u003cli data-list-item-id=\"ee951cf765db2ef252bc56427b4772a0f\"\u003eMonopoly Scratchcard Empire\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhy are these games being removed?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eWe regularly review our collection of games to ensure we are offering the best and most up-to-date entertainment for our players. To make way for new and exciting titles, we sometimes have to say goodbye to older ones.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eAre any other games affected by this change?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eNo. This update only affects the seven Monopoly games listed above. All other slots, casino, and bingo games will remain available for you to enjoy as usual. \u003c/p\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"regularly review our collection of games to ensure we are \u003cem\u003eoffering\u003c/em\u003e the best and most up-to-date entertainment for our players","result_type":"article"},{"id":14315254143634,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/14315254143634.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/14315254143634-What-is-a-Jackpot-and-how-can-I-win-one","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":16,"vote_count":58,"section_id":360002915319,"created_at":"2023-10-10T07:52:39Z","updated_at":"2026-06-18T08:01:02Z","name":"What is a 'Jackpot' and how can I win one?","title":"What is a 'Jackpot' and how can I win one?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-02-10T09:47:15Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eJackpots are normally won through a bonus round. Some Slot games have multiple Progressive Jackpot amounts that can be won and the Jackpot you are playing for is determined by the coin size you select.\u003c/p\u003e\n\u003cp\u003eSome Slot games require you to play the maximum number of lines in order to be able to win the Jackpot, and this is always clearly stated within the games Help/Information section. \u003c/p\u003e\n\u003cdiv class=\"accordion\"\u003e\n\u003cp\u003e\u003cstrong\u003eProgressive Jackpots\u003c/strong\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eProgressive Jackpots are some of the biggest on our site, and these are available on our Slot games! A Progressive Jackpot increases every time a member wagers, until it is won. At that point the progressive amount is reset. There is no upper limit for our Progressive Jackpots.\u003c/p\u003e\n\u003cp\u003ePlease note, some of our Progressive Jackpots are shared across other sites that are part of the Gamesys Network, meaning that the prizes go up quicker as more people are contributing to it!\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"accordion\"\u003e\n\u003cp\u003e\u003cstrong\u003eDaily Jackpots\u003c/strong\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eUnlike Progressive Jackpots, Daily Jackpots must be won every day. The amount varies depending on the game and some providers offer multiple Daily Jackpots to be won. The amounts to be won will reset each day. \u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"The amount varies depending on the game and some providers \u003cem\u003eoffer\u003c/em\u003e multiple Daily Jackpots to be won. The amounts to be won will","result_type":"article"},{"id":360021013319,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/360021013319.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/360021013319-What-is-a-Session-Reminder","author_id":363158649119,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":21,"vote_count":53,"section_id":360005609880,"created_at":"2021-04-09T14:42:33Z","updated_at":"2026-06-16T06:35:32Z","name":"What is a Session Reminder?","title":"What is a Session Reminder?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-02-10T09:50:47Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":["RG"],"body":"\u003cp\u003eAs part of our commitment to Responsible Gambling, we offer Session Reminders to help you keep track of how long you have been playing on-site. Session Reminders are designed to support safer play by prompting you to pause and review your play at regular intervals.\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do Session Reminders work?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eA Session Reminder tracks the length of time you have been logged in and playing on-site.\u003c/p\u003e\n\u003cp\u003eWhen enabled, you will receive on-screen reminders at set intervals showing how long your current session has lasted.\u003c/p\u003e\n\u003cp\u003eYou can choose to receive reminders every:\u003c/p\u003e\n\u003cp\u003e• 30 minutes\u003cbr\u003e• 1 hour\u003c/p\u003e\n\u003cp\u003eThese reminders give you the opportunity to decide whether you wish to continue playing or take a break.\u003c/p\u003e\n\u003cp\u003eTo help promote safer play, we will also automatically remind you of your session length at regular intervals, even if you have not set a personal reminder timeframe.\u003c/p\u003e\n\u003cp\u003eIf you have been playing continuously for 6 hours, you will be asked to log out of your account and take a break before continuing.\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eHow do I set or change a Session Reminder?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYou can set or change your Session Reminder at any time via the \u003ca href=\"https://www.virgingames.com/responsible-gaming#session-reminders\"\u003e\u003cstrong\u003ePlay Responsibly\u003c/strong\u003e \u003c/a\u003epage.\u003c/p\u003e\n\u003cp\u003eAny changes you make to your Session Reminder will take effect immediately.\u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"As part of our commitment to Responsible Gambling, we \u003cem\u003eoffer\u003c/em\u003e Session Reminders to help you keep track of how long you have","result_type":"article"},{"id":14315261416594,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/14315261416594.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/14315261416594-All-you-need-to-know-about-Slots","author_id":363373910339,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-37,"vote_count":181,"section_id":360002915319,"created_at":"2023-10-10T07:53:53Z","updated_at":"2026-06-13T05:16:21Z","name":"All you need to know about Slots...","title":"All you need to know about Slots...","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-01-14T13:41:06Z","user_segment_id":null,"permission_group_id":8816009992210,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eOur Slots collection is packed with exciting games from top providers — there’s something for everyone. You’ll spot lots of favourites right on the Home page, but if you want to browse the full line‑up, head over to the Slots page and see everything that’s waiting for you.\u003c/p\u003e\u003cp dir=\"auto\"\u003eNot sure how a game works? No problem! Each slot comes with handy instructions right inside the game — usually behind a \u003cstrong\u003e‘Menu’\u003c/strong\u003e, \u003cstrong\u003e‘Help’\u003c/strong\u003e, or \u003cstrong\u003e‘?’\u003c/strong\u003e button. You’ll find the Paytable (which shows what each symbol is worth) and learn exactly how the bonus rounds play out if you're lucky enough to trigger them.\u003c/p\u003e\u003cp\u003ePlease choose one of the options below for answers to common Slot game questions:\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eI have experienced some technical issues with my game, how do I know it has played out correctly?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp dir=\"auto\"\u003eNo need to worry — you can confirm everything in your account! Go to \u003cstrong\u003eMenu → My Account → History → Gaming History\u003c/strong\u003e to see:\u003c/p\u003e\n\u003cul\u003e\n\u003cli dir=\"auto\" data-list-item-id=\"eb731e1cb62b4366bd30223303c46d310\"\u003eGame name\u003c/li\u003e\n\u003cli dir=\"auto\" data-list-item-id=\"e16f03deb962fccc1bd6e555db81eacca\"\u003eTransaction ID\u003c/li\u003e\n\u003cli dir=\"auto\" data-list-item-id=\"e3a5b5230700300300e8724bc6ea6ef6f\"\u003eAmount wagered\u003c/li\u003e\n\u003cli dir=\"auto\" data-list-item-id=\"e0c3b13199c743be4dace12cdcb4ebe41\"\u003eAny winnings\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp dir=\"auto\"\u003eA green tick means the game completed successfully on our secure server.\u003cbr\u003eIf you see a clock icon, the game hasn’t finished yet — clearing your temporary internet files often fixes this. (Find instructions in the link below.)\u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eAre your games tested?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eYes, our games are also verified by NMi, an independent specialist in game testing. We make our results available to our external auditors and regulators as part of our commitment to game fairness.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eDo you offer a demo mode?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eMost of our slot games offer Demo Mode, giving you the chance to play for free with credits before using your real balance. You’ll experience the same odds as cash play, the only difference is that credits have no cash value. It’s the perfect way to discover your new favourite slot!\u003c/p\u003e\u003c/div\u003e\u003chr\u003e\u003cp\u003e\u003cstrong\u003eSee more:\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003ca href=\"https://help.virgingames.com/hc/en-gb/articles/360020987080\"\u003e\u003cstrong\u003eWhat are Temporary Internet Files and how do I clear them?\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"commitment to game fairness. Do you \u003cem\u003eoffer\u003c/em\u003e a demo mode? Most of our slot games \u003cem\u003eoffer\u003c/em\u003e Demo Mode, giving you the chance to play","result_type":"article"},{"id":32551285018002,"url":"https://virgingames.zendesk.com/api/v2/help_center/en-gb/articles/32551285018002.json","html_url":"https://help.virgingames.com/hc/en-gb/articles/32551285018002-Light-Wonder-Games-Update","author_id":368173441860,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":2,"vote_count":10,"section_id":360002915319,"created_at":"2026-01-14T18:25:44Z","updated_at":"2026-01-30T00:00:01Z","name":"Light \u0026 Wonder Games Update","title":"Light \u0026 Wonder Games Update","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-01-30T00:00:01Z","user_segment_id":null,"permission_group_id":837380,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eAs of \u003cstrong\u003eFriday, 30th January,\u003c/strong\u003e we will be updating our games library. As part of this update, all games provided by \u003cstrong\u003eLight \u0026amp; Wonder\u003c/strong\u003e will no longer be available on our site.\u003c/p\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhich Light \u0026amp; Wonder games are being removed?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n  \u003cp\u003e\n    The following games will be removed on Friday 30th January 2026:\n  \u003c/p\u003e\n  \u003cul\u003e\n    \u003cli\u003eBattleship Direct Hit\u003c/li\u003e\n    \u003cli\u003eCluedo Cash Mystery\u003c/li\u003e\n    \u003cli\u003eMonopoly Big Event Wonder 500\u003c/li\u003e\n    \u003cli\u003eMonopoly Electric Wins\u003c/li\u003e\n    \u003cli\u003eMonopoly Grand Hotel\u003c/li\u003e\n    \u003cli\u003eMonopoly Lunar New Year\u003c/li\u003e\n    \u003cli\u003eMonopoly Mega Match\u003c/li\u003e\n    \u003cli\u003eMonopoly Mega Movers\u003c/li\u003e\n    \u003cli\u003eMonopoly Money Grab\u003c/li\u003e\n    \u003cli\u003eMonopoly on the Money\u003c/li\u003e\n    \u003cli\u003eMonopoly on the Money Deluxe\u003c/li\u003e\n    \u003cli\u003eMonopoly Travel World Tour\u003c/li\u003e\n    \u003cli\u003eMonopoly Utlility Trails\u003c/li\u003e\n    \u003cli\u003eSubbuteo Star Striker\u003c/li\u003e\n  \u003c/ul\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eWhy are these games being removed?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eWe regularly review our selection to ensure we offer the best and most up‑to‑date products for our players. Sometimes, this means removing games to make room for new and exciting titles.\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003e\u003cp\u003e\u003cstrong\u003eAre any other games affected by this change?\u003c/strong\u003e\u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eNo – this update only affects the Light \u0026amp; Wonder games listed above. All other game titles will remain available for you to enjoy as normal.\u003c/p\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"being removed? We regularly review our selection to ensure we \u003cem\u003eoffer\u003c/em\u003e the best and most up‑to‑date products for our players. Sometimes","result_type":"article"}]}