We appreciate that our Daily & Monthly Free Games are very popular, but things don't always go the way you'd hope! We've compiled a list of answers to help you with some of the more popular questions:
Why didn't I receive a reward of my Daily / Monthly Free Game?
Our Free Games are tailored to reward loyalty, but the end result depends entirely on which squares you pick. All of our games are generated randomly - including where the prizes are hidden in our Daily and Monthly Free Games.
I won some Free Spins but they haven't credited to my account?
Free Spins can be claimed on a number of different games, you just have to make sure you're checking the right one!
Please see the table below for where to claim your free spins, depending on which Free Game you played:
Double Bubble Jackpot
Double Bubble Triple Jackpot
Double Bubble Jackpot Splash
Double Bubble Megaways
Search for the Phoenix:
Secrets of the Phoenix Jackpot
Secrets of the Phoenix Megaways
Secrets of the Phoenix Elements
Paper Wins Jackpot
Tiki's Catch of the Day:
Tiki Island Jackpot
Tiki Totems Megaways
Why won't my game load?
As our Monthly Free Games are highly anticipated, they do cause a lot of site traffic around midnight on the last day of the month. The amount of players on the site at one time and wagering at the same second can cause issues and so you may see a message stating "We are experiencing high traffic at the moment. Please try again in a couple of minutes."
You do not need to play as early as possible as the prizes are not first come, first served. You are more than welcome to try again later in the day when the site traffic will be quieter and your experience will be smoother.
What happens if I miss the Monthly Free Game?
The games are only available on site from 00:00 to 23:59 on the last day of the month. If you forget and don't manage to play your Monthly Free Game on this day, unfortunately all progress for that month is lost and resets ready for the new month ahead.
Once the last day of the month has passed, there is no way to retrieve this game for you in any circumstances, as much as we would love to!
Do I have to play the Monthly Free Game linked to the Daily Free Game I've chosen to play?
Yes. Whichever game you chose to play during the week leading up to, and including the Monthly Free Game, is the Monthly Game that you would have to play. Rest assured, throughout the month you may switch games each week if you want to, and each completed day will still count towards your total picks at the end of the month.