What are Temporary Internet Files and Cookies?

It is a small piece of data that your browser stores, as a history of the sites that you have visited. It keeps a record of this to provide a faster search service in the future.

Do I need to remove these?

Yes, we recommend that you clear these out on a regular basis, as if too many build up, they can affect the way in which our site and games load for you.

How do I clear these?

How you clear these depends on which browser you use. However, we have included some handy instructions for the most popular browsers.

How do I clear my Temporary Internet Files and Cookies on Google Chrome?

• Open a Google Chrome page
• Click the three horizontal dots in the top right-hand corner (just underneath the ‘X’)
• Click ‘History’ and then ‘History’ again
• Then click ‘Clear Browsing Data’ from the left-hand side
• Click ‘Advanced’ rather than ‘Basic’
• Ensure ‘Time Range’ is set to ‘All Time’
• Make everything from ‘Browsing History’ down to ‘Cached Images and Files’ is ticked
• Click the blue ‘Clear Data’ button
• Restart the browser for changes to take effect

How do I clear my Temporary Internet Files and Cookies on Safari (Desktop or Laptop)?

• Open a Safari page
• Click ‘Safari’ in the top left of your screen and then select ‘Preferences’
• Within the window that pops up, click on the Privacy tab and then 'Remove All Website Data...'
• Click the button that says 'Remove Now' to remove all data stored in your browser.
• Restart the browser for the changes to take effect.

How do I clear my Temporary Internet Files and Cookies on Safari (Mobile or iPad)?

• Tap the ‘Settings’ icon (Cog symbol) on the Home screen of your device
• Select ‘Safari’ from the list of Apps
• Then click ‘Clear History and Website Data’ from the right-hand side and press ‘Clear History and Website Data’ again to confirm
• Restart the browser for the changes to take effect

How do I clear my Temporary Internet Files and Cookies on Microsoft Edge?

• Open a Microsoft Edge page
• Click the ‘Tools’ icon (3 dots side by side in the top right-hand corner of the browser)
• A menu will appear. Find ‘Settings’ and click it
• Another menu will appear. Find the section labelled ‘Clear Browsing Data’ and click on the button labelled ‘Choose What to Clear’
• The ‘Clear Browsing Data’ menu will appear. Tick the boxes labelled ‘Browsing History’, ‘Cookies and Saved Website Data’ and ‘Cached Data and Files’ and click on the ‘Clear’ button
• Restart the browser for the changes to take effect

How do I clear my Temporary Internet Files and Cookies on Mozilla Firefox?

• Open a Mozilla Firefox page
• Click the Library button (3 straight lines and 1 wonky line) in the top right-hand corner
• Click ‘History’ and then ‘Clear Recent History’
• Where it says ‘Time Range to Clear’ be sure to click the drop down and select ‘Everything’
• Underneath where it says ‘History’, ensure ‘Browsing & Download History’, ‘Cookies’ and ‘Cache’
• Click the ‘Clear Now’ button. The window will close and the items you’ve selected will be cleared
• Restart the browser for the changes to take effect

How do I clear my Temporary Internet Files for the App on iPhone?

• Please delete the App then go back to the App Store to redownload this.

How do I clear my Temporary Internet Files for the App on Android?

• Open the settings application
• Tap the storage heading to open its settings page
  (If your phone runs Android Oreo or earlier, you’ll want to open the App Manager settings page.)
• Tap the Other Apps heading to see a list of your installed Apps.
• Find our App in this list, and click the “clear cache” button.