Why is Responsible Gambling important?

Responsible Gambling is very important to us, as we always want players to be comfortable with the amount of time and money they decide to spend here. For more information on our Responsible Gambling Terms, please click here then refer to Section 10.

What does a Deposit Limit do?

It restricts how much money you can put into your account in a selected period. This means you are always in control of your money. For example, if you select £100 a week, once you have deposited £100 you will not be able to deposit until the next week.

How do I set a Deposit Limit?

You can set a Daily, Weekly or Monthly Deposit Limit by going to the Menu > My Account > Play Responsibly > Deposit Limits. You will also see the options on the Deposit page when making your first ever deposit.

You can also do this now by clicking here.

A Deposit Limit is the maximum that you would be able to deposit during the selected time period, so you can still decide to deposit less if you want to. There's no 'subscription' so you're never committing to spending a certain amount of money.

Kindly note, when setting a Deposit Limit, it will take into consideration any money that's been deposited already that day. For example, if you set a limit of £50 a day at 5pm, but you have already deposited £50 or more, you wouldn't be able to deposit again that day. 

How long does a Deposit Limit last?

A Daily Deposit Limit will run from 00:00 - 23:59 the following day, a Weekly Deposit Limit will run from Monday to Sunday, resetting on the following Monday and a Monthly Deposit Limit will run from the 1st of the month to the last day of the month, resetting again on the 1st of the following month.

How do I change my Deposit Limit?

You can return to the Responsible Gambling section by going to Menu My Account Play Responsibly Deposit Limits to select a new amount or time period. However, this does not take effect immediately in all situations. Once set, the confirmation page will let you know when the new Limit starts.

Please note that once it's time to accept a new limit, you must do that before depositing. If you do not accept the new one before depositing then the old limit will restart.

What happens if I change the frequency of my Deposit Limit?

When changing from a Daily to a Weekly limit or Weekly to Monthly limit, your new limit will come into effect at the end of the previous limit period, as a standard increase would do. However, on Virgin Games if a change is being made on the last day of the month, for example 30th June, this won’t come into effect until the 1st of August.

If you opt to deposit more frequently, this takes effect after the current limit ends and it has been confirmed on the Deposit Page. Frequency is taken into consideration even if the overall monetary amount would decrease.

For example, if you change from a £500 Monthly Limit to a £50 Daily Limit this will take effect once the current Monthly Limit has ended. Though the amount of money is less overall, it would allow you to increase the regularity of deposits, so this is an increase.

How do I increase the amount of my Deposit Limit?

You can request to increase your limit to a higher deposit amount or higher frequency at any time, but the change will only take effect after the current limits time period ends. When the current limit ends, you specifically need to go to My Account > Deposit Funds to be prompted with the pop up to accept or decline the new limit. We would note that this can't be done on the Quick Deposit Page, only the main Deposit Page.

Daily Limit: Daily limits start and end at midnight. If you change from a £50 Daily limit to a £100 Daily limit on Monday, you will need to confirm the change after 00:00 on Wednesday, and then you can deposit up to £100 in total on the day that you accept

Weekly Limit: Weekly Limits run from Monday to Sunday, starting and ending at midnight. If you request to increase your limit from £50 to £100 on Wednesday, you would be able to accept your new limit from 00:00 on Monday. If you didn’t accept your new limit until Tuesday, the new limit would run until 23:59:59 the following Sunday.

Monthly Limit: Monthly Limits run from and to the 1st of each month. If you change your limit from £200 to £500 on the 15th November, your new limit will come into effect on 00:00 1st December.

However, any changes requested on the last day of the month, for example the 30th June, this won’t come into effect until the 1st August.

How do I decrease a Deposit Limit to a smaller amount?

If you decide that you would like to deposit less money at the same frequency, or you want to deposit less frequently, this change will take effect immediately and it will take into consideration any previous deposits made during the limited period.

For example, if you have a £500 Daily limit, and deposit £100, then change to a £100 Daily limit, you will no longer be able to make any further deposits that day.

If you have any further questions, please feel free to contact our Customer Support Team here.

New Players

We will be applying a daily Deposit Limit to every single new player. The limit runs every 24 hours from the time the account was created. If you would like to update this, please contact our Customer Due Diligence Team on 01782 983221.