Select My Account > Withdraw > Update Bank Details or click here. You must add a Bank Account that’s in your own name. If you don’t, we will require verification of these details. All withdrawals will be held until the process is complete. Please make sure that when withdrawing to a bank account, you enter the details correctly. Entering incorrect details can lead to withdrawals being significantly delayed by 30 working days, or even going to the wrong bank account. Virgin Games is not able to check that the bank details you are entering are correct.