I’m trying to make a deposit or a withdrawal and have been asked for more documents, why?
Sometimes we may need to ask you for identity or payment method ownership documents for a couple of reasons:
· If you have registered a new deposit method
· If you are withdrawing a large amount
· If you are withdrawing to a payment method different to your deposit method.
Should this be necessary we will clearly communicate any requests to you via the Deposit or Withdrawal pages. We may also attempt to contact you by email or by telephone.
Where such information is required, your account may be subject to certain restrictions until you have provided the requested information and documentation in order to satisfy these checks.