What payment methods are accepted?
Currently, we accept deposits from the following methods:
- Visa Debit (including Electron)
- Mastercard Debit
- Apple Pay (Only on supporting iOS and macOS devices)
Where can I make a deposit?
There's a Deposit button at the top of the Home page. You can also go to My Account > Deposit Funds. The minimum deposit that can be made in a single transaction is £10.
Please be aware that an individual payment method may only be registered to one Virgin Games account. If you receive an error message whilst trying to deposit, please contact our Customer Support Team who will happily investigate for you.
Do you accept PayPal?
No, at the moment we don't currently accept Paypal on Virgin Games.
How do I register a payment method?
When you first make your Virgin Games account you will be prompted to register a new payment method. To add another payment method afterwards, just go to My Account > Deposit Funds > Add Method.
Please note, your playing balance needs to be below £1 and any withdrawals need to be processed before you can add a new method. You can check on your withdrawal by going to My Account > History > Transaction History.
You can visit our help centre for information on switching between deposit methods or adding a new one.
Are there limits on depositing?
All payment methods have a limit on incoming and outgoing transactions as set by the payment provider. The current limits are:
- Debit Cards - £10,000
- ApplePay - £5,000
However, you can also apply a Deposit Limit to your account, to help monitor the amount you deposit and play with.
I’ve tried to add my card but it’s saying to contact Customer Support. Why?
This normally means that your card has been registered to another account elsewhere within our systems. For your own security, your card can only be registered to one account at any time. For more information, please contact our Customer Support Team directly.