Please be advised, Worldpay have confirmed that they are experiencing some temporary display errors when processing withdrawals from ourselves, and it appears that some withdrawals are showing on Bank Statements as ‘Worldpay AP Limited’, instead of 'Virgin Games'.

If you do find that you are unable to locate a withdrawal from us, then we encourage you to double-check your bank statement and if there is a transaction of your requested amount from ‘Worldpay AP Limited' this will be the missing withdrawal!

However, if you are still unable to locate then contact our friendly staff via Live Chat or Call and we can assist further!