Q: What is Game in Good Hands? 

A: Game in Good Hands is our commitment to ensure a safe and enjoyable experience for all. 

Q: Why has Virgin Games created Game in Good Hands?

A: We’ve created Game in Good Hands to showcase that we’re a trustworthy, rewarding and responsible place to play by bringing together all the incredible benefits and features players can receive during their time with us. 

Q: What does Virgin Games do to ensure players are able to Game in Good Hands?  

A: To help players understand our pledge to providing a safe, enjoyable experience, we have split Game in Good Hands into three areas: Responsible, Rewarding and Trustworthy. These areas include things such as our 24/7 customer service, transparent offers, Safer Gambling support and more. 

Q: Where can I find out more about Game in Good Hands? 

A: You can visit our dedicated Game in Good Hands page here. Alternatively, please feel free to contact our customer support team. 

Q: Has anything new launched with Game in Good Hands? 

A: Nothing new has launched with Game in Good Hands - this is simply a new initiative. 

Q: Is Game in Good Hands a third-party brand?   

A: Game in Good Hands is an initiative operated by Virgin Games. 

Q: Does Game in Good Hands change anything for me? 

A: There will be no changes to your experience with us.  

Q: Is Game in Good Hands only about gambling responsibly?  

A: Responsible Gambling is very important to us at Virgin Games and Game in Good Hands does indeed focus on the tools and support available. However, Game in Good Hands covers a huge variety of areas, including rewarding elements like V*Points and our Customer Support team, available 24/7.