How do I clear my Temporary Internet Files?
If you need to clear your Temporary Internet files, you can do this by clicking the relevant option that applies to you:
Google Chrome
1. Open a Google Chrome page
2. Click the three horizontal dots in the top right-hand corner (just underneath the ‘X’)
3. Click ‘History’ and then ‘History’ again
4. Then click ‘Clear Browsing Data’ from the left-hand side
5. Click ‘Advanced’ rather than ‘Basic’
6. Ensure ‘Time Range’ is set to ‘All Time’
7. Make everything from ‘Browsing History’ down to ‘Cached Images and Files’ is ticked
8. Click the blue ‘Clear Data’ button
9. Restart the browser for changes to take effect
Safari (Desktop or Laptop)
1. Open a Safari page
2. Click ‘Safari’ in the top left of your screen and then select ‘Preferences’
3. Within the window that pops up, click on the Privacy tab and then 'Remove All Website Data...'
4. Click the button that says 'Remove Now' to remove all data stored in your browser.
5. Restart the browser for the changes to take effect.
Safari (Mobile or iPad)
1. Tap the ‘Settings’ icon (Cog symbol) on the Home screen of your device Select ‘Safari’ from the list of Apps
2.Then click ‘Clear History and Website Data’
3. from the right-hand side and press ‘Clear History and Website Data’ again to confirm.
4. Restart the browser for the changes to take effect
Mozilla Firefox
1. Open a Mozilla Firefox page
2. Click the Library button (3 straight lines and 1 wonky line) in the top right-hand corner
3. Click ‘History’ and then ‘Clear Recent History’
4. Where it says ‘Time Range to Clear’ be sure to click the drop down and select ‘Everything’
5. Underneath where it says ‘History’, ensure ‘Browsing & Download History’, ‘Cookies’ and ‘Cache’
6. Click the ‘Clear Now’ button. The window will close and the items you’ve selected will be cleared
7. Restart the browser for the changes to take effect
Microsoft Edge
1. Open a Microsoft Edge page
2. Click the ‘Tools’ icon (3 dots side by side in the top right-hand corner of the browser)
3. A menu will appear. Find ‘Settings’ and click it Another menu will appear.
4.Find the section labelled ‘Clear Browsing Data’ and click on the button labelled ‘Choose What to Clear’
5.The ‘Clear Browsing Data’ menu will appear.
6.Tick the boxes labelled ‘Browsing History’, ‘Cookies and Saved Website Data’ and ‘Cached Data and Files’ and click on the ‘Clear’ button
7. Restart the browser for the changes to take effect
App on iPhone
Please delete the App then go back to the App Store to re-download it.
Android
1. Open the settings application
2. Tap the storage heading to open its settings page (If your phone runs Android Oreo or earlier, you’ll want to open the App Manager settings page.)
3.Tap the Other Apps heading to see a list of your installed Apps. Find our App in this list, and click the “clear cache” button.
I’m having problems loading a game after clearing my temporary internet files, how can I fix this?
If the games are generally running slowly or aren't loading up, there's a few more things you can try:
- Close all other applications on your device before accessing our site. From an iOS device, you can close open applications by pressing the Home button two times quickly. This will show small previews of your recently used apps and you can swipe up on each of these to close them fully.
- Whilst using most Android devices, you can close any running applications by pressing and holding the Home button. This will show you any applications which are still active, and you can usually swipe these off the screen to the left- or right-hand side to close them fully.
- Reset your device. It would be beneficial to switch off your device for a few moments from time to time, before turning it back on, to allow it to refresh completely.
- Refresh your Internet Connection. We would recommend using a wireless broadband connection whenever possible as the signal tends to be stronger and a bit more stable than mobile data. If you do use mobile data to play on the site, you can try disabling and then enabling your internet connection. From most devices, you can turn your data off temporarily within the Settings and Network Connections options. Once you turn it back on, it should help refresh the connection.
If you are connected to Wi-Fi connection, then it would be beneficial to turn off your Internet Router for around 10-15 minutes. Once you have then turned this back on, your connection would be refreshed.