Technical
Clearing Cache
Troubleshooting
- Safe Senders
- What happens if you are using adblocker technologies?
- Safe Senders
- How can I check what happened during my game?
- How can I stop connection issues from happening?
- I lost connection and now the game is asking me if I want to resume play. Is this normal?
Game Help
- How do I get subtitles on Live shows?
- Why can’t I see the games?
- If maintenance is performed whilst I am playing, will this affect the outcome of my games?
- Why do you need to do site maintenance?
- Will we be notified about site maintenance in advance?
- Did my previous tickets play out when I couldn't see them?
App Help
- Where can I get the App?
- I’m having problems with the App, what should I do?
- Are my details saved if I delete the App?
- Why should I use Wi-Fi when playing?
- How does Face ID/Touch ID work?
- How is the App updated?
Device Help
- What Web Browsers do you support?
- Which operating systems do you support?
- There's a 'Rotate Device' message showing when I try to access a game, what should I do?
- The games won't load for me, or one is 'stuck' on the screen?
- How do I turn on auto rotate on an Android device?
- Why do I need to rotate my device when playing?