Technical Help
Game Help
- Why do you need to do site maintenance?
- Will we be notified about site maintenance in advance?
- Why can’t I see the games?
- If maintenance is performed whilst I am playing, will this affect the outcome of my games?
- Why have I not had any winnings when my game said 0 to go?
- I lost connection during my Bingo game. Will I miss out on winning?
App Help
- Why should I use Wi-Fi when playing?
- How does Face ID/Touch ID work?
- Where can I get the App?
- I’m having problems with the App, what should I do?
- Are my details saved if I delete the App?
- How do I clear the Cache on the App?
Device Help
- What Web Browsers do you support?
- Which operating systems do you support?
- There's a 'Rotate Device' message showing when I try to access a game, what should I do?
- The games won't load for me, or one is 'stuck' on the screen?
- How do I turn on auto rotate on an Android device?
- Why do I need to rotate my device when playing?
Troubleshooting
- How can I check what happened during my game?
- How can I tell if an email from you is legitimate?
- How can I stop connection issues from happening?
- How do I check the links in emails to ensure they are safe?
- What should I do if I receive an email from you that looks suspicious?
- My game was interrupted because of a connection issue, will this still play?