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Technical

Clearing Cache

  • How do I clear my Temporary Internet Files?
  • What are Temporary Internet Files and Cookies?

Troubleshooting

  • Safe Senders
  • What happens if you are using adblocker technologies?
  • Safe Senders
  • How can I check what happened during my game?
  • How can I stop connection issues from happening?
  • I lost connection and now the game is asking me if I want to resume play. Is this normal?
See all 21 articles

Game Help

  • How do I get subtitles on Live shows?
  • Why can’t I see the games?
  • If maintenance is performed whilst I am playing, will this affect the outcome of my games?
  • Why do you need to do site maintenance?
  • Will we be notified about site maintenance in advance?
  • Did my previous tickets play out when I couldn't see them?
See all 13 articles

App Help

  • Where can I get the App?
  • I’m having problems with the App, what should I do?
  • Are my details saved if I delete the App?
  • Why should I use Wi-Fi when playing?
  • How does Face ID/Touch ID work?
  • How is the App updated?
See all 16 articles

Device Help

  • What Web Browsers do you support?
  • Which operating systems do you support?
  • There's a 'Rotate Device' message showing when I try to access a game, what should I do?
  • The games won't load for me, or one is 'stuck' on the screen?
  • How do I turn on auto rotate on an Android device?
  • Why do I need to rotate my device when playing?
See all 9 articles

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