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Technical Help

General Troubleshooting

  • I can't access the website...
  • Why am I not receiving emails from you?
  • How can I fix my connection issues?
  • How do I know if an email is actually from Virgin Games?
  • What happens if I'm using an 'Ad-Blocker'?
  • What are Temporary Internet Files and how do I clear them?

Device Help

  • I need help with accessing the Virgin Games app...
  • I need help with accessing Virgin Games on a Browser...
  • How do I enable 'auto-rotate' on my device?

Games Help

  • Games Not Loading - App
  • Why are my games not loading?

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