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Welcome to our Support Centre

  1. Virgin Games
  2. Technical
  3. Troubleshooting

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Troubleshooting

  • Safe Senders
  • What happens if you are using adblocker technologies?
  • Safe Senders
  • How can I check what happened during my game?
  • How can I stop connection issues from happening?
  • I lost connection and now the game is asking me if I want to resume play. Is this normal?
  • My game was interrupted because of a connection issue, will this still play?
  • I lost connection during a bonus round and now it’s not there anymore. What do I do?
  • How can I tell if an email from you is legitimate?
  • How do I stop scam emails & phishing fraudsters?
  • How do I check the links in emails to ensure they are safe?
  • What should I do if I receive an email from you that looks suspicious?
  • Would you ever ask for my personal details in an email?
  • How do I make sure that I am signed up to receive email marketing?
  • How do I take screenshots on a Mac OS X on a computer or laptop?
  • How do I take screenshots on a Windows 10 computer or laptop?
  • How do I take screenshots on an iOS on an iPhone or iPad?
  • How do I take screenshots on an Android phone or tablet?
  • What should I do if I cannot see Chat on my Mobile/Tablet?
  • What should I do if I cannot see Chat on my Desktop PC or Laptop?
  • Why is my screen zoomed in?

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