Thanks for following up on our email regarding your account.
From time to time, we just need to perform a few additional checks to make sure you’re enjoying your experience with us in a responsible way that is in line with our Terms and Conditions. This means we need you to agree to some statements about your account as well as provide a few documents to get you back on site.
You can start this process at any time by clicking the “Start” button in the bottom right hand corner of your screen. Please be aware, this is an automated service, and you will not be speaking to an advisor.
Please be aware that as part of this process you'll be required to upload documents to prove your identity. Before starting, just make sure you have some form of photo ID and your registered payment method to hand