All winners are notified via email and credited by 7pm the day after the offer has ended or the Prize Draw has taken place. If there are any technical delays, we kindly ask that you all up to 72 ho...
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If you are unable to login, this could down to a few things. Your account could have been temporarily closed, you have self-excluded previously, or the details don’t match. Not to worry, we can cer...
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When you create an account with Virgin Games, we will assess your account and apply a deposit limit.
If you would like to remove or change this limit, please contact our Customer Due Diligence Team.
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What payment methods are accepted?
Currently, we accept deposits from the following methods:
Visa Debit (including Electron)
Mastercard Debit
Apple Pay (Only on supporting iOS and macOS device...
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You can withdraw from your account at any time, provided you have over £10, are not bound by wagering requirements and you have no outstanding verification requests.
We will process your winnings w...
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You can upload your documents directly via our Live Chat service or you can email your documents to us. by speaking to our verification team.
Your documents should be reviewed and processed within ...
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