What is happening to the chat rooms? 

As of 22:00 on 22nd October, we have retired our chat rooms, and the chat functionality is no longer be accessible. 

Why have they been removed? 

We are dedicated to enhancing your experience with us and this decision was not taken lightly. After careful consideration, this decision was made to ensure that we can focus on improving the service we offer to all players.  

Is it going to be replaced by something else in the future? 

At the moment, there are no plans to introduce a new chat feature – but rest assured, we’re always exploring fresh ideas to enhance your experience.

Will Chat promotions be replaced? 

We are always looking for new and exciting ways to improve your experience, so make sure to keep an eye out on the Promotions tab for new offers. 

How will this affect Session Bingo? 

Whilst the chat rooms will no longer be available, the Session Bingo games will not be impacted and will proceed unaffected. 

How will this affect Poker? 

Whilst the chat rooms will no longer be available, the Poker games will not be impacted and will proceed unaffected. 

Will this affect chat in Live Casino games hosted by Evolution? 

The chat function in games hosted by Evolution will not be impacted by these changes.  

How can I stay in touch with friends I made in chat? 

We understand that many of you will have made friends in chat over the years and would like to keep in touch. For your security, please do not share your personal details in our chat rooms. 

I’m unhappy with chat being removed, how can I provide feedback? 

We appreciate that you may be disappointed by this news. If you have any feedback, please do not hesitate to get in touch with our friendly Customer Support team via Live Chat. They would be happy to discuss your feedback with you. 

How can I access my personal data from the closed chatrooms?

We still need to comply with certain legal obligations as a licensed gambling operator and this means we keep a copy of all your information for a period up to 7 years. When we no longer need to retain a copy of your information for legal process, we then follow internal policies to delete your information. If you wish to exercise your data subject rights, you can find further information here.