Why do I need to send a selfie for verification?
To help keep your account secure and prevent fraud, we may ask you to send a selfie as part of the verification process. This helps us confirm that the account belongs to you and that your ID hasn’t been misused.
Why am I being asked to send a selfie?
In some cases, a selfie is required to confirm that the person using the account is the same person shown on the identification document. This is an important step in protecting your account and meeting verification requirements.
The exact selfie requirements can vary, so it’s important to follow the instructions shown in your account or included in the verification email.
What are the acceptable selfie ID requirements?
If a selfie is requested, please make sure your submission meets all of the following requirements:
- Current, valid government‑issued photo ID
- Clear, recent selfie showing your face and the ID document
- All text on the ID document is clearly legible
- No filters, editing, or obstructions
- Proper lighting and focus
What submissions are not accepted?
The following submissions will not be accepted and may delay your verification:
- Screenshots or photocopies
- Expired identification documents
- Blurred or unclear images
- Photos taken by another person
- Documents with missing or hidden information
What if I can’t complete the selfie as requested?
If you’re unable to complete the selfie exactly as instructed, please don’t submit an incomplete or alternative document.
Instead, contact our Verification Team for help. They’ll be able to review your situation and advise you on the next steps.
Always make sure to follow the instructions provided in your account or verification email, as these take priority over general guidance.