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Security and Verification

Age and Address Verification

  • What documents do I need to verify my payment method?
  • How can I send my documents?
  • My date of birth is incorrect. How do I change this on my account?
  • I’m trying to make a deposit or a withdrawal and have been asked for more documents, why?
  • What do I do if any of my details have changed?
  • Why do you need to verify my details?
See all 9 articles

Enhanced Verification

  • Where do I send my documents to verify my income?
  • Why have I been asked to send in documents?
  • Why do you need to know how I fund my play?
  • What documents do I need to send to verify my income?
  • I’ve been asked to provide source of wealth information which is private and confidential.
  • Do I need to provide documentation to verify my income?
See all 14 articles

Data Security

  • Subject Access Requests
  • Is it safe to send my documents?
  • What can I do to keep my details safe?
  • How do you keep my details safe?
  • I am in the UK/ROI but still can’t access my account?
  • How will I know if I need to verify my details?

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