Withdrawals cannot be sent directly to Google Pay. If you deposited using Google Pay, your withdrawal will be paid to a bank account registered in your name, in line with our closed loop policy.

When you request a withdrawal after depositing with Google Pay, the funds are sent to your registered bank account, not back to Google Pay itself.

In some cases, you may be asked to add or confirm your bank account details before your withdrawal can be completed.

Google Pay will not appear as a withdrawal option because withdrawals are processed to a bank account rather than directly to Google Pay.

To withdraw, you’ll need to add a bank account in your own name. You can do this by going to:

My Account > Withdraw > Update Bank Details

You’ll need your account number and sort code to complete this.

You can update your withdrawal method providing that:

• Your account balance is below £50
• You have no pending withdrawals

If your balance is £50 or higher, or you have a pending withdrawal, you won’t be able to add or change a withdrawal method until the balance goes below £50 and/or the withdrawal is processed. 

You can check the status of your withdrawal at any time via My Account > Payment History.