If you can't remember your password, don't worry! Follow these steps:

1. Click 'Forgot Password?' on the login page.
2. Enter your registered email address and your date of birth, then click 'Submit'.
3. We'll send you an email shortly. Look for the 'Reset Password' link within that email. This link is only valid for 30 minutes. If it expires, simply repeat steps 1-2.
4. Click the link in the email, and you'll be redirected to our site to create a new password.

For your security, your account will be temporarily blocked if you try to log in unsuccessfully more than 5 times. To regain access, please follow the 'I've forgotten my password' steps above to reset your password.

If you're unable to complete the password reset process, ensure you are using the registered email address for your account and your correct date of birth. Even a small typo will prevent the reset.

If you no longer have access to your registered email address, please contact us via the button in the bottom right-hand corner of the screen. 

If you've entered your details incorrectly multiple times during the reset process, your account may be temporarily blocked for 24 hours for security reasons. You can wait 24 hours, and then try to reset your password again. Alternatively, please contact our support team to regain access sooner.

You may have received an email from us explaining why your account is closed and what you will need to do to get your account back open. If you haven't received an email, you can reach out to us via the button in the bottom right-hand corner of the screen. You'll just need to let our Virtual Assistant know your account has been closed and they'll get you through to an agent.

If you have previously Self-Excluded, you will need to contact us about reopening your account once the time period has expired. You can do this via the button in the bottom right-hand corner of the screen, just let our Virtual Assistant know you're returning from a Self-Exclusion.  

When you tell us you want the account reopened, there will be a 24 hour cooling off period after which you will need to contact us again to confirm the reopening of your account.