My Account
Registration
Login Issues
- I'm unable to login, what should I do?
- Playing from outside of the UK
- I am in the UK/ROI but still can’t access my account?
- I know my username and password are correct, but I still get an error, what should I do?
- I have forgotten my username, what should I do?
- I have a message saying Remote Address Blocked. What does that mean?
Reset Password
- How often should I change my password?
- I have forgotten my password, what should I do?
- Why won't the link work on my password reset email?
- My account has been blocked for 24 hours, what should I do?
- How do I reset my password?
- I am unable to reset my password, what should I do?
Updating Details
- Why do I need to verify my email?
- How do I access My Details?
- Why am I receiving emails after unsubscribing?
- How do I unsubscribe from your marketing?
- How do I change my contact Details?
- How can I change my password?