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Technical Help

Game Help

  • Why do you need to do site maintenance?
  • Will we be notified about site maintenance in advance?
  • Why can’t I see the games?
  • If maintenance is performed whilst I am playing, will this affect the outcome of my games?
  • Why have I not had any winnings when my game said 0 to go?
  • I lost connection during my Bingo game. Will I miss out on winning?
See all 12 articles

Chat Issues

  • How do I get subtitles on Live shows?

App Help

  • Why should I use Wi-Fi when playing?
  • How does Face ID/Touch ID work?
  • Where can I get the App?
  • I’m having problems with the App, what should I do?
  • Are my details saved if I delete the App?
  • How do I clear the Cache on the App?
See all 17 articles

Device Help

  • What Web Browsers do you support?
  • Which operating systems do you support?
  • There's a 'Rotate Device' message showing when I try to access a game, what should I do?
  • The games won't load for me, or one is 'stuck' on the screen?
  • How do I turn on auto rotate on an Android device?
  • Why do I need to rotate my device when playing?
See all 9 articles

Troubleshooting

  • Clearing Cache
  • What happens if you are using adblocker technologies?
  • How can I check what happened during my game?
  • How can I tell if an email from you is legitimate?
  • How can I stop connection issues from happening?
  • How do I check the links in emails to ensure they are safe?
  • What should I do if I receive an email from you that looks suspicious?
See all 25 articles

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