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Promotions

Box Bonanzas and Offers

  • I opted into a promotion but haven't received anything...
  • What promotions can I take part in?
  • How can I use my Free Spins?
  • I've had an issue opening the Box Bonanza that I won...
  • I haven't received my Box Bonanza...
  • Why haven't I been invited to take part in promotions?

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Loyalty Rewards

  • Introducing... Virgin Games Prize Picks
  • What are V*Points and how do they work?
  • What is the 'Plus' scheme?
  • Do I receive a reward for my Birthday?
  • Am I due a loyalty reward or bonus?

Welcome Offers

  • I've had an issue with the Welcome Offer...
  • What is your Welcome Offer?

Refer a Friend

  • I have not received my 'Refer a Friend' reward…
  • What is the 'Refer a Friend' Scheme?

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